Reference

Terms That Govern Your bq44 Account

These terms set out what you agree to when you open and use a bq44 account — covering deposits via bKash, Nagad, or Rocket, how withdrawals are processed, and what we expect from each side.

bKash, Nagad, Rocket coveredAccount eligibility rules applyLocal law determines accessBangladesh-region specificContact us for any clause query
bq44 Terms That Govern Your bq44 Account
TERMS QUERY CHANNELS

How to Reach Us About These Terms

Live Chat Open the chat icon from your account dashboard to ask about a specific clause, account restriction, or payment condition. We handle terms queries through this channel.
Email Support Send detailed terms questions or formal requests to our support email. Include your account reference so we can respond to the right account context quickly.
Account Help Centre The help section inside your account covers common terms questions — wallet verification, withdrawal conditions, and eligibility checks are addressed there first.
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Account Verification

Before a withdrawal is processed — whether to bKash, Nagad, or Rocket — we run a verification step. This confirms the wallet belongs to the account holder and protects both sides.

Data and Retention

We retain account data for as long as your account is active and for the period required after closure. You can request a summary of the data we hold by contacting support directly.

Clause Change Process

When we revise a clause — for example, changing a payment condition or updating account limits — we post the updated terms here with a clear effective date before it applies.

Account Closure Rights

You can request account closure at any time through live chat or email. Pending balances in your account wallet are subject to the verification and withdrawal conditions in force at that time.

Common Questions About bq44 Terms

Yes. The same account terms apply regardless of which local wallet you use. Payment-specific conditions — such as minimum amounts — are shown at the deposit step in your account.

We update the effective date at the top of this page whenever a clause changes. Continued account use after that date means you have accepted the revised version.

Access depends on your local law and whether your location falls within a region we currently support. We cannot confirm eligibility for individual cases — you need to check that under local law.

Contact us via live chat or email with your account reference. We will confirm what data we hold and share it according to the retention conditions set out in these terms.

Any remaining balance is subject to the withdrawal verification process. We will transfer cleared funds to your verified wallet — bKash, Nagad, or Rocket — before the account is closed.

Withdrawal conditions are detailed in the payment and account sections of these terms. The short version: withdrawal to your wallet requires a completed verification step on the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.