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What You Need to Know Before Using bq44

Access to bq44 depends on your local law and the eligible regions we serve — read these terms before opening an account or making any deposit via bKash, Nagad or Rocket.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket wallet termsData and privacy rightsAccount suspension conditions
bq44 What You Need to Know Before Using bq44
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any question about your account terms, eligibility, data held on your account, or a transaction dispute involving bKash, Nagad or Rocket, our support team is the right first contact. We handle legal and account queries through the channels below — response times vary, but we aim to acknowledge account-related legal requests within one business day.

Live Chat Start a chat from your account dashboard to raise a terms query or flag a transaction dispute. Available through the mobile browser and desktop.
Email Support Send detailed legal or account queries — including data requests and wallet dispute references — to our support email listed in your account settings.
Account Help Centre The help section inside your account covers common terms questions, wallet conditions and the account closure process without needing to contact support directly.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We collect only what is needed to run your account — registration details, transaction records and session data. Your bKash, Nagad or Rocket wallet number is stored for withdrawal verification and is not shared with third parties outside of that process. You can request a copy of the data we hold on your account by contacting support through the email channel in your account settings.

Data Retention We keep account and transaction records for as long as required by our internal policy. After account closure, certain records are retained for verification purposes only.
Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your last payment method — such as bKash or Nagad — between sessions.
Account Security Your account is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.
Data Change Requests To update your registered mobile number, wallet details or personal data, submit a request through account settings. Identity verification is required before any change is applied.

Common Questions About bq44 Legal Terms

These are the questions we get most often about account terms, eligibility and data rights. If your question is not here, contact support through live chat or email.

Access depends on your local law and eligible region. We do not confirm legal status on your behalf — check what your local law permits before opening an account.

If we determine your account is accessing the platform from a restricted region, we may suspend it. Any balance is reviewed through our standard verification and withdrawal process before closure.

Yes. Send a data request to our support email from the address registered on your account. We will respond with the data we hold within a reasonable period.

Your wallet details are stored for withdrawal verification only. We do not share bKash, Nagad or Rocket wallet numbers with third parties outside of that specific process.

Contact support via live chat or email and request account closure. Any eligible balance is processed through your last verified withdrawal method — bKash, Nagad or Rocket — before the account is closed.

Updated terms are posted on this page. Continuing to use the platform after a change is posted means you accept the new conditions. Stop using the platform and contact support if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.