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How bq44 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyNo third-party data salesSecure account wallet storageYour right to request data deletion
bq44 How bq44 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply consistent data handling practices across every account on bq44. Here is what that looks like in practice — from the moment you add your bKash number to the moment you request deletion.

Payment Data Security

Your bKash, Nagad and Rocket payment references are encrypted in storage. We never display your full wallet number after the initial verification step is complete.

Cookie and Session Control

Session cookies keep your mobile login active across pages. You can clear them in your browser at any time without losing your account wallet or transaction history.

Data Retention Period

We keep transaction records for as long as needed for dispute resolution and audit. Once your account is closed and any open queries resolved, we process deletion requests promptly.

Who to Contact for Changes

To update a registered Nagad or Rocket number, or to correct your name on file, contact support via live chat or email with your account mobile number ready.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how we handle your personal information, want to correct account details, or need to request data deletion, our support team can help. Send your request through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Start a live chat session from your account dashboard. Our team will verify your identity before discussing any personal data held on your profile.
Email Support Email us with your registered mobile number and the specific data request — correction, access or deletion. We will respond to privacy requests in writing.
Account Help Centre The Help Centre inside your account wallet section covers common privacy requests, including how to update your bKash or Nagad number on file.

Your Privacy Questions Answered

Real questions about how bq44 handles your data, your account details and your rights under this policy — with straightforward answers.

We collect your mobile number, name and payment details — such as your bKash or Nagad wallet reference — needed to verify your identity and process transactions on your account.

We do not sell your data. We share payment references with processors like bKash or Rocket only to complete a transaction you have started. No marketing data sharing occurs.

Contact our support team via live chat or email, include your registered mobile number, and state that you want your data deleted. We will confirm the request in writing.

Yes. Reach our support team through live chat or the Help Centre inside your account wallet section. Have your current registered mobile number ready to verify your identity.

Cookies keep your mobile session active between pages so you do not have to log in repeatedly. You can clear or block cookies in your browser settings at any time.

Your rights under this policy and your eligibility to use our platform depend on your local law and the eligible regions applicable to your location. Check your local legal position before proceeding.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.